Privacy Policy

01

Who we are

Mighty Towing Geelong (ABN 26 051 566 200) provides 24/7 accident and breakdown towing across Geelong and the surrounding region. In this policy, "we", "us" and "our" mean Mighty Towing Geelong. We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) and this policy explains how we handle personal information.

02

What we collect

We only collect what we need to get a truck to you and complete the job. That typically includes:

We may also collect photographs of a vehicle or scene where they are needed for insurance, damage records or dispute resolution. We do not collect sensitive information unless it is directly relevant to a job and you have provided it to us.

03

How we use it

We use your personal information to respond to quote requests, dispatch a truck, complete the tow or roadside job, take payment, keep records required by law, and to answer questions or complaints afterwards. Where you have given us permission, we may also contact you about our services. We do not sell your personal information to anyone.

04

Who we share it with

We share your information only where it is needed to complete the job or where the law requires it. That can include our drivers and subcontracted operators, the repairer, panel shop or holding yard your vehicle is delivered to, your insurer or their assessor where they are managing the claim, our payment and IT providers, and police, emergency services or government agencies where they have a lawful basis to request it.

05

Cookies & analytics

This website uses cookies to keep the site working properly and to understand how visitors use it, so we can improve it. Analytics data is aggregated and does not identify you personally. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended if you do.

06

Storage & security

Your information is held in our job management and accounting systems, which are protected by access controls and passwords, and in paper job records where those are used. We take reasonable steps to protect it from misuse, loss and unauthorised access. We keep records for as long as we need them for the job and for any period required by tax, insurance or transport law, then destroy or de-identify them.

07

Access & correction

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong or out of date. Email us at contact@mightytowgeelong.com.au. We will respond within a reasonable time and may need to verify your identity first. If we cannot give you access, we will tell you why in writing.

08

Complaints

If you believe we have mishandled your personal information, contact us first and we will investigate and respond. If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

09

Changes to this policy

We may update this policy from time to time to reflect changes in how we operate or what the law requires. The current version is always the one published on this page, with the last updated date shown at the top.